Loxxess assumes full responsibility, as understood within the client's overall business concept, for all processing, starting with procurement and disposition, and proceeding through order management, credit worthiness of consumers, integration of its own call and customer service centre,  complaints and service functions, and on to processing of returns with procedures for credit vouchers.

• Credit Assessment
  Investigation of credit status check by means of address and plausibility checks.
• Call Center
  Professional customer care carried out by highly-qualified Loxxess telephone agents.
• Customer Service
  Competent customer care carried out by Loxxess AG.
• Letter Shop
  Shipment via direct marketing. Loxxess guarantees optimum handling of client mailing campaigns, which reflect both quality and service, by using the latest in technology and highly qualified staff.
• Indoor Service Controls
  IT-solutions for data transfer to interior services (delivery design /organisation).
• Disposition
  Loxxess makes arrangements for the appropriate producer on the basis of goods availability as agreed upon by the client and stocks required. Loxxess is able to integrate every producer into the logistics concept, according to client requirements, due to producer independence.
• Dunning Process / Collections
  Three-level dunning process. Invoices, which have not yet been paid, including all relevant corporate documents are to be passed on to a collection service
• e-Shop
  e-Shop (Internet order platform), Consultation and design, Programming, Interface management, Integration
• Receivables Management
  Loxxess assumes the complete handling of payments for its clients via cash on delivery, invoice, debits and credit card.
• Payables Management