Customer Care

Loxxess is there for your customers. Full, no-gaps service is our commitment. Over the phone or via IT channels. Inbound or outbound. Innovative e commerce solutions or end-to-end CRM packages. Whatever the challenge, we serve as a reliable, objective outside partner, organizing everything just the way you want it.

Our expertise and experience give you invaluable support for product launches, seasonal sales campaigns, add-on sales, order inquiries and just about every issue relating to customer care and reseller channels.

Our philosophy is that, if we get your customers to think positively about you, that will lead to positive numbers on your balance sheet.

Inbound

Professional, personal customer communication is a key factor of success for your company. Our excellently trained staff are permanently available to provide optimal telephone support to your customers. We adapt to the individual demands of all your customers, be they resellers, business customers or hotels. 24 hours a day, 7 days a week, Loxxess provides friendly, efficient, responsive technical and marketing support on your behalf. 200,000 calls a year prove the point: Loxxess gives customers much more than just a friendly greeting!

Services at a glance:

• Product marketing
• Customer service
• Help desks
• Order Processing
• Optimization of Customer Contact Processes
• Multi Channel Management
  
• Virtual Call Center

Outbound

Loxxess agents handle your call services and represent you to the outside world. We speak your language. We screen address lists, arrange appointments, sell your products, whatever you need. Our full range of phone-based outbound services is available even in seasonal peak periods. At such times, Loxxess can top up what you lack in manpower and lend a hand to ease critical bottlenecks.

Services at a glance:

• Address data cleansing
• Telesales
• Product Marketing
• Direct dialogue with retailers/resellers
• Exploitation of sales potential
• Follow up
• Cross- and upselling
• Scheduling of appointments for the field staff

Contact:
Loxxess WareCare & Fulfillment GmbH & Co. KG
Aleksander Grosz
Trachenbergring 93a
D-12249 Berlin
Telefon: +49 (0) 30-72017-261
Telefax: +49 (0) 30-72017-337
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